Privacy Policy

AquaPharm Laboratories ("AquaPharm") recognizes the importance of proper information management of personal particulars. In line with AquaPharm Privacy Protection Policy, personal information will be managed in the following manner:

Our Commitment to Privacy
Your privacy is important to us. AquaPharm provides this statement to explain our online information management practices, and the way information are collected.

This Statement covers all aspects of AquaPharm Website, on which our privacy statement hyperlink appears. The information covered by this Statement refers to personal information provided by an individual to AquaPharm outside his/her trade, business or profession ("Information").

The Information We Collect
There are two forms of information that AquaPharm collects online:

  • Website Visitorship Information and
  • Personal Identifiable Information provided voluntarily to AquaPharm by visitors.

Website Visitorship Information
AquaPharm gathers information and data on its website activity, such as the number of people who visits the AquaPharm Website, the pages they visit, the duration of their stay, etc. Website Visitorship Information is:

  • Collected on an aggregate, anonymous basis, which means no Personal Identifiable Information are associated with this data;
  • Gathered through the use of web server logs and cookies.

Personal Identifiable Information
Personal Identifiable Information is collected on certain pages of the AquaPharm Website. If you contact AquaPharm online to ask a question, register a recently-purchased product, inquiring about products you may already own, or participate in voluntary online surveys. You may find contact forms asking for certain types of Personal Identifiable Information to assist us in complying with your requests.

AquaPharm may ask you to provide Personal Identifiable Information, on specific pages of the AquaPharm Website. The information requested may include your name, address, e-mail address, contact number, product type, date of purchase, and your comments. Personal Identifiable Information may be forwarded to appropriate AquaPharm headquarters, business unit, subsidiary or affiliate company that is equipped to handle your inquiry or feedback.

Personal Identifiable Information are collected only when AquaPharm Website visitors voluntarily provide it, and not collected simply by browsing the AquaPharm Website.

How We Use the Information
We use the information you provide about yourself to perform the services or provide information you have requested for, or update you of promotions that may be of interest to you. Your Information may be shared among our employees, agents or other related AquaPharm entities and/or business partners acting on our behalf to conduct surveys or to provide a product or service for you. We do not share this information with non-AquaPharm companies except when it is deemed necessary to respond to your requests. In the event that information are shared, it is subject to their agreement to treat it as confidential business information and with the understanding that it may not be used for any purpose other than to perform their function requested for. If you inquire about a product that AquaPharm does not sell directly, we may forward your information to a AquaPharm authorized dealer, distributor or other reseller. Use of your information by the authorized dealer, distributor or reseller is governed by their own policies, not AquaPharm's. AquaPharm may also provide links to dealer sites from the AquaPharm Website. See below and in our Terms of Use about further information about such links.

We use return email addresses to reply the emails we receive as well as to provide you with product and service updates, special promotions and offers.

We release information when we believe release is appropriate to comply with law, to enforce or apply our Terms of Use and other agreements, to protect the rights, property, or safety of AquaPharm, AquaPharm Website users and others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Our Commitment to Data Security
AquaPharm strives to ensure that our systems are secure and meet existing industry standards. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect online. The security of personal information you submit for promotion entry, survey response, and/or registration on the AquaPharm Website is of utmost importance to us. We strive to ensure its security on our systems. However, no data transmission over the internet can be guaranteed to be completely secure. We cannot guarantee the security of any information you transmit to us, and such information are transmitted at your own risk. We will continue to assess new technology to evaluate its ability to provide additional protection of all information.

Right to Amend our Website Privacy Statement
AquaPharm reserves the right to amend this Statement at any time. Changes will be with immediate effect upon posting on the website.

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